All docsTrust & safety
Double-blind ratings, profile stats, and how trust is built here.
Trust between strangers is the whole product. Here's how it's measured, revealed, and built.
After a job completes (delivery accepted), both sides rate each other: a star rating plus an optional written review.
The twist: ratings are double-blind. Your rating isn't shown to the other party — or anyone — until either:
Why: nobody should soften (or sharpen) their rating based on what the other side wrote first. You rate the experience you actually had, not the retaliation you fear.
Once revealed, ratings are visible on the public profile. There's no editing after reveal — write it like it's permanent, because it is.
Honest signal helps the next stranger:
A 5-star average that secretly means "fine, I guess" makes ratings useless. Be fair, be specific, be honest. Reviews go through the same moderation as everything else — abuse in a review is still abuse.
Beyond stars, profiles carry stats computed from actual behavior — these can't be sweet-talked:
Stats only count completed jobs, so a hundred abandoned applications won't inflate anyone.
Every account starts blank. That's not a handicap — it's a stage everyone passed through. To build a record fast as a fulfiller:
Posters: your reputation matters too. Fulfillers check whether you accept promptly and rate fairly before sinking a weekend into your request.
Upvotes are a separate, public reputation channel: the community upvotes its favorite requests, and the most-upvoted land on the podium — daily, weekly, monthly, yearly, all-time. Getting crowned is pure visibility: your handle on a podium, your request in front of everyone.
Completed deliveries appear publicly only when both sides explicitly opt in — fulfiller at delivery time, poster at acceptance. Either can revoke later and the public page disappears. Nothing about ratings overrides that.