Say helloA real human replies

Get in touch.

Questions, weird ideas, something broke, or you just want to say hi. We read everything. A real human replies.

Send a message

Say what's on your mind.

We only use this to reply. No lists, no spam.

A note from the inbox

Plainly, in the same voice we'll reply in.

We read every message that comes in. Even the rambly ones.

There is no support tier. No auto-responder. No queue position your note gets shoved into. When you write to us, your message sits in the same inbox the team checks every morning, mixed in with their personal mail and the lunch order from the place down the road.

We read everything that lands there. Especially the angry messages. Especially the rambly ones. Especially the half-formed ideas typed at 2am. If something is broken we want to know. If something feels off we want to know. If we shipped something stupid we'd really like to know before someone else does.

The team is small. That means a real person reads your message, sometimes the same day, sometimes the next morning. It does not mean every reply is instant. Saturdays are for laundry.

One favor. If your message is about something specific, a particular request, a delivery in progress, a payment that did not go through, paste the URL in the body. Saves a search on our side. The reply lands faster.

Things people ask

If your question is here, you might not need to write at all.

How fast will you reply?
Usually 1–2 business days. Slower on weekends. If it's urgent and platform-related, say so in the subject.
My message is about a specific request
Paste the URL of the request or delivery in the body. We'll open it on our side and reply with context.
I want to report a bug
Include the page URL, what you expected to happen, and what actually happened. Bonus points for the browser + device.
Can I just send feedback?
Yes. We read all of it. If we ship something because of you, we'll write back to say so.

More in the docs

One more thing

We'd rather hear from you than not.

Even if it's vague. Even if it's rambly. Even if it's a half-formed idea you typed at 2am. We read it.