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v0.1 · open beta

All docs·Trust & safety

Disputes & safety

Revisions, disputes, moderation, and the rules of the road.

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Disputes & safety

Weird doesn't mean lawless. A few systems keep everyone safe and honest — here's each one, in the order you'd meet them.

Revisions (before anything escalates)

If a delivery is close but not right, you don't have to accept or dispute. You can request one revision: write a note describing what needs to change (be specific — it goes to the fulfiller verbatim), they fix and resubmit, and the resubmission passes moderation like the original. There's one revision window per request, and after it your options narrow to accept or dispute — no infinite revision loops, by design.

Disputes

When you can open one

  • Posters: a delivery arrived but genuinely isn't what was agreed, or the revision didn't fix it.
  • Fulfillers: you were picked, you're ready, and the poster has vanished for 7+ days with no way to proceed.

What happens when you open one

  1. You pick a reason, write a statement (50–3,000 characters — facts beat feelings), and attach up to 5 pieces of evidence (screenshots, files, the delivery itself).
  2. Escrow moves to disputed hold — auto-release is off; nothing pays out, nothing refunds.
  3. The other party is notified and gets 5 days to respond with their own statement and up to 5 evidence files. Silence is noted and the case proceeds without them.
  4. A human admin reviews the full picture: the request text, the chat, the delivery and revisions, both statements, both track records.

The possible outcomes

  • Full refund — the price back to the poster.
  • Full release — the fulfiller is paid as if accepted.
  • Partial split — a percentage each, where that's fairest.
  • Hybrid — exact amounts set by the admin for genuinely odd cases.

The decision and its reasoning are posted to both parties, and it's final. Bad-faith behavior found during review — fake evidence, dispute-as-extortion, work that ignored the brief on purpose — earns strikes on top.

How to dispute well

  • Keep everything in the platform chat. "He promised X on WhatsApp" is invisible to the moderator.
  • Quote the request description — it's the contract both sides accepted.
  • Attach the delivery and point at the gap. Specific beats outraged.

Human moderation

Every request and every delivery gets a human moderation pass before it goes anywhere. We screen for anything illegal, harmful, or against the — uploaded media is also scanned automatically for known illegal content. Borderline cases get a question back instead of a silent rejection. Moderators see content, not identity.

Strikes

Strikes are the enforcement currency. Each is worth a severity score, and 3 active points = banned:

What earns itSeverity
Trying to move a deal off-platform (after one warning)1
Confirmed off-platform deal (both sides matched)3 — instant ban
Backing out after being picked1
Late delivery (no submission within 7 days of pick)1
Content rejected by moderation1
Filing a frivolous / bad-faith dispute1
Poster ghosting a picked job for 14 days1
Severe violation (illegal content and similar)3 — instant ban

Strikes decay after 12 months — one mistake doesn't follow you forever; a pattern does. You can see your own strikes in your account.

Banned means banned: no posting, no applying, no chat, no payouts. Money in escrow on a banned account's jobs goes through dispute resolution — a ban never silently pockets anyone's money. Identity is tied at the payout level, so banned users can't waltz back in under a fresh pseudonym.

Staying safe

  • Keep it on-platform. Chat, files, and payment all live here for a reason. Escrow and moderation only protect you inside the system. The contact-info filter warns first, then strikes.
  • Never pay or accept payment outside escrow. The moment money moves off-platform, every protection on this page stops applying to you.
  • Report anything off. Every request, delivery, profile, and conversation has a report button. A human reads every report.

Privacy

Finished work is private by default. It only appears publicly if both the poster and the fulfiller explicitly opt in — fulfiller at delivery, poster at acceptance. Either side can revoke later in settings, which immediately pulls it from the feed. Nothing in the dispute process overrides consent.

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